Re: My mechanic (rave)

[Robert Myers <rmyers@inetone.net>]

At 09:11 AM 8/17/98 EDT, you wrote:
>In a message dated 98-08-15 13:03:31 EDT, you write:
>
><<they trade good but my car simply doesn't enter their shop except as a
> __***LAST***__ resort.  Can you say "fraud", Dave?
>  >>
>Fraud is a big word usually misenterpreted as "inept" and then unable to
admit
>a mistake. 

IMO, Dave, fraud it is.

I had an experience with my fiendly (sic) local dealer's service
department.  I was charged for a brand spanking new instrument cluster
printed circuit board ($301) when I was having speedometer problems some
years back.  When I was still having troubles later I opened it up and
found that the PC board was the original with the addition of four drops of
fresh solder.  The total bill was $666.  Hmmmm.  Any significance to that
number?  :-)

Needless to say, we went a few rounds over that.  I got my money back.  I
probably let them off too easily since I didn't report their activity to
the state.  But, after I had been inside the IC I felt like I had probably
destroyed evidence of their fraud.

These people (Bert Wolfe, Charleston, WV) are good to buy from.  The Audi
sales rep has treated me very well and has had some very good deals for me
over the years (including my $24.5K '95 S6).  I feel confident approaching
them when I want to buy.  But...  My car doesn't enter their shop unless
there is no other recourse.

I have not dealt with you, Dave.  (Other than as a friend over the 'net.)
I would feel much more confident doing so than with my local guy.  I guess
my point was that not all dealers wear white hats.  Some wear black hats.
I'd like to believe that they all were good guys.  Unfortunately, my
experience has, to me at least, not born that out.

>Don't forget,generally speaking new car dealers are organanized in such a way
>that all departments are required to make a profit. That is why the sales
dept
>is particularly nice to you. They want you to buy a car "today" The service
>dept on the other hand,particularly in the case of a used car, feels the
sales
>dept sold a junk to someone and they're stuck with the problems which limit
>their ability to make their profit. Thats why independants that provide good
>service are frequently best for the used car owner, since there is only one
>point to focus on. Your car. 
>.02
>Df
>Dave Flagg
>Autohaus
>So Burlington, VT
>802-658-2277
>www.vtbusiness.net/autohaus/


___
   Bob
*******************************************************************
*  Robert L. Myers  rmyers@inetone.net    Home 304-574-2372/1166  *
*  Rt. 4, Box 57,  Fayetteville, WV 25840 USA      WV tag Q SHIP  *
*  '95 S6  Cashmere Grey                                          *
*******************************************************************