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Re: ...And NTB
...
>I suspect it depends on lot on the individual dealership.
Many years ago I had good luck with the NTB in Natick. But then they took
all the mechanics who had a clue and shipped them to new shops in the area.
I haven't figured out where they went...but I did find a bunch of more
clueless ones...
- mounting directional tires backwards
- wildly overtorqueing lugnuts, despite having been asked not to
- 4 hour tire/alignment times, despite being promised in and out in 1.5
- leaving car outside for a *long* time, with keys in ignition, all windows
down, in the rain
Needless to say I don't go there anymore.
Now I frequent Direct Tire...but explicitly tell them what to do and
decline all offers of additional work - tie rod ends, Bilstein shock
replacement at 60K, bushings, etc. DT has a habit of *finding* a *lot* of
extra work to do...and when a customer's car is up on a lift, they're
likely to authorize it. In each instance, I've taken my car to my private
mechanic, who confirmed that they were wildly overstating the need for the
repair. Once, just once, I really did need the brake pads that they
recommended...
I agree with the concept of Direct Tire finding lots of stuff they
*could* do but that mechanic says does not *need* doing . . . otherwise
they do seem pretty competent.
-RDH