Re: Audi loses a sale to BMW

[Todd Young <tyoung@wamnet.com>]

Fluhr wrote:

> I am saddened by the attitude that Audi dealers apparently have these
> days.  The success of the A4 seems to have gone to their head.
>
> The big downside is that now he trashes Audi whenever he talks
> about his experience with his friends, family, and coworkers.  He
> feels the Audi sales personnel have no sense of customer relations,
> they just give you a price, say "take it or leave it", and aren't
> interested in discussing the situation at all.  Since they snubbed
> him, he will now recommend to anyone that asks that they forget
> Audi and get a BMW instead.

And this is news?  Audi of America in general needs some remedial training in
Customer Service. I'm sure this hurts the consumer satisfaction and the resale
value of the cars. Good new for those of us who buy used, bad news for those
who buy new.

--
Todd Young              WAM!NET Inc.
tyoung@wamnet.com       6100 West 110th Street
612-886-5051            Bloomington, MN 55438-2664
800-585-1133 ext.5051   http://www.wamnet.com/