Re: Why dealers get a bad rap.

[Andrew Duane USG <duane@hunch.zk3.dec.com>]

Hairy green toads from Mars made Bruce Aukerman say:

> >It is the consumer who will ultimately provoke change in the
> way dealers operate. AoA is now reaping in a dramatic increase in profit
> and market share. The stimulus for change is minimal from the supply
> side.<

> In most instances I would agree.  With Audi though, the attitude of the
> local dealers has been a mirror of the attitude I have received from
> AoA on the several instances I have contacted it:  Arrogant and
> largely incompetent.

I am inclined to agree.

After the stonewalling my dealer gave me on the tranny problem in
my newly-purchased '95 A6QW, I finally called AoA.

The Dealer's General Manager/owner told me that he has seen this
"problem" (occasional severe flaring on the 3-4 shift) on every A6
with this tranny he ever sold. The answer is that you are not supposed
to drive in "D" until you are up to speed on the highway.

The Service Manager on the other hand says he doesn't know what I'm
talking about, never seen it, D is fro Drive EVERYWHERE, yadda yadda.

So finally I called AoA, and was supposed to hear from the District
Rep about an appointment. That was 6 weeks ago.....

So here I am, a customer SO unhappy with his dealer that he requested
an arbitration with AoA, and they are still ignoring me.

-- 

Andrew L. Duane (JOT-7)			duane@zk3.dec.com
Compaq Computer Corporation		(603)-884-1294
110 Spit Brook Road
M/S ZKO3-3/U14
Nashua, NH    03062-2698

Only my cat shares my opinions, and she's too psychotic to express it