Re: Dealer dis-service award- Valley Motors

["Tomas Leveckis" <leveckis@ici.net>]

It seems your lack of initiative is what caused this problem in the 1st
place......all you had to do is get the code from them .... since you
fixed it yourself anyway.....what suprises me is that someone who
is all knowing had to bring the car to the dealer for such a trivial
task....

maybe it's just me, but I've seen more unreasonable customers who deserve
a little discipline than incompetent/dishonest mechanics......


-----Original Message-----
From: Steve Mills <smills@lineage.com>
To: Paul_Royal@IDX.COM <Paul_Royal@IDX.COM>; Q-list
<quattro@coimbra.ans.net>
Cc: audi-20v@emailsol.com <audi-20v@emailsol.com>
Date: Monday, November 16, 1998 6:46 PM
Subject: RE: Dealer dis-service award- Valley Motors


>Paul-
>
> OK, maybe I overcooked it a bit with the "top ten" list, but if you have
>an Audi dealer that does acceptable work, you would seem to be a lucky man.
>A friend owns three dealerships- they have terrific service (open till 8 PM
>so you can work _and_ pick up your car), Saturday service hours, etc. They
>just don't deal Audis.
>
> I have had somewhere between horrible and borderline criminal experiences
>with both of the reasonably local dealers, and bad experiences with two
>others in NJ that I tried rather than _ever_ use the local boys again. In
>an amazing coincidence, whenever my wife takes a car in, the estimates
>skyrocket. What really kills me about this particular experience is:
>
>1) Simplest procedure known to man- still somehow went wrong.
>2) You have _no_ alternative to a dealer for this particular type of
service.
>3) They tried to hustle my wife ~$165 worth of goods and services that were
>blatantly unneccessary, after charging her $25 for mostly wasting her time.
>
> On the use of "monkey lad"- I generally reserve this for the "I used my
>biggest hammer AND the big vise grips- it still don't work!" subset of
>mechanics that shouldn't be allowed anywhere near any vehicle at any time,
>let alone an enthusiast's (read- picky b*stard's) car. I didn't expect the
>battery replacement guy to have a PhD- he rates the moniker because I went
>way out of my way to ask him to _please_ be careful because I didn't have
>the code, and he assured me "no problem- do these all the time". Yeah
>right. My primary mechanic is also a friend- I don't tip him because he's
>never tipped me after I fixed one of his computers, and I used to do
>bicycle and motorcycle repair myself before I got this "clean shirt" job.
>
> Steve
>
>At 09:38 AM 11/16/98 -0500, you wrote:
>>>What about a
>>>"hall of
>>>****shame", "monkey-lad awards", or "top ten reasons dealers s*ck" on the
>>>new
>>
>>If you want to alert us to a poor dealer. great, but "top ten reasons
>>dealers s*ck" doesn't cut it.  I am not in the business, but there are
>some >decent ones out there.
>>
>>I gotta tell you, the whole "monkey-lad" thing kinda bothers me too.  Not
>>all of us
>>are graced with nice clean white shirts from day one.  Lots of these guys
>>work hard for low pay.  When's the last time you tipped one for taking
>really >good care of you?
>>
>>Paul Royal
>>'90 90Q20v
>
>