Re: Rack woes and THE CURE

[Wallace White <wallace@remdesign.com>]

Mike Arman wrote:

> Yes, that IS the best deal yet - the core charge is nominal - $10 or $20 or
> so. 

Big fat $125 core charge when I got mine a few months ago. Maybe that's
because I approached them as an individual, not as Wallace's Auto
Repair.

> Jorgen puts a stainless steel sleeve on the rack, guarantees it for as long
> as you own it AND offers a three hour third party labor guarantee as well
> (for a year). What that means in English is that if you pay someone to
> install one of their racks and it goes bad in the first year, not only will
> they give you another one, but they'll pay three hours of your mechanic's
> time to replace it.

This too I don't see on anything that they sent me. There is an mention
of the lifetime parts warranty but no reference to labor. So if you
install yours yourself, like I did, I suppose they don't warrantee the
labor--which is certainly understandable. If I did have to replace it in
the first year, though, it would be pretty cool to get paid to work on
my car.

> I call that standing behind your product! Jorgen is wholesale only, but it
> isn't terribly difficult to convince them that you are in the car biz (and
> what older Audi owner isn't?). I *think* they'll sell retail, but the price
> is higher.

Right, I think it's $20 or so more for retail customers, plus the
apparent difference in the core charge.

- Wallace
  '87 5kcstq 151k