Re: Parts Fraud?

["Jouko Haapanen" <joukoh@vtoy.fi>]

Orin,

Don't get me wrong here, we sell OEM and non-OEM alternatives as well and
they are very much a part of our business.  The information as to the origin
of the part_must_be disclosed to the customer.  It is not acceptable to sell
OEM alternatives as original parts.  This means that the invoice copy must
clearly state "non-original" parts.  There are many dealers who sell OEM
parts with normal invoices complete with factory part numbers and this in my
opinion (and most opinions) is fraudulent.

Jouko Haapanen
Pori, Finland

-----Original Message-----
From: Orin Eman <orin@WOLFENET.com>
To: Jouko Haapanen <joukoh@vtoy.fi>
Cc: mx@snet.net <mx@snet.net>; quattro@coimbra.ans.net
<quattro@coimbra.ans.net>
Date: 18. tammikuuta 1999 21:42
Subject: Re: Parts Fraud?


>> As an ex-GM service rep and a present day Audi-VW dealer,
>> I'd_strongly_advise you contact you Audi field representative.  You
should
>> be able to get a hold of his contact info through the Audi head office.
>
>I would strongly suggest that he doesn't and handles it with the dealer
>first.
>
>We really don't want to be shooting ourselves in the foot here and
>preventing alternative sources of parts being available.
>If the alternative doesn't fit, then deal with that appropriately
>ie. as a defective product.
>
>Another thing to consider is whether the original part is even
>obtainable.  Surely we don't want the situation where the dealer
>has to say "Well, it's not available" where the truth is "There
>is an aftermarket source, but we aren't allowed to sell it."
>
>We are all so happy when someone posts "Linda has found a source
>for XXX for 30% of the Audi cost".  Let's keep this in mind...
>
>We have heard cases of genuine parts not fitting properly too...
>You would want to compare with a new genuine part as well.
>
>Orin.
>