Audi of America, are you listening?

[Phil and Judy Rose <pjrose@servtech.com>]

Dan,
Is the qlist believed (or known) to be monitored closely by Audi? In any
case, posts like the one below (by cobram) deserve placement in a special
archive to be forwarded to Audi of America. Not hate mail, but reasoned
(even passionate) examples of how Audi's "customer disservice" policies are
shots aimed at its own corporate feet.

Phil R.
'91 200q
(recently informed by Audi dealer parts dept. that differential oil seals
were not stock items because the need for them was virtually non-existent)


>Date: Sat, 6 Feb 1999 18:32:27 -0500
>From: ". ." <cobram@juno.com>
>Subject: Re: v8q warped rotors
>
>BernieD1@aol.com writes:
>
>>In researching the early history of my v8, I found through Audi's
>>records that the rotors were replaced 3 times under the new car
>>warranty (The original owner only put 30k on the car in its first
>>8 years) - but for some reason Audi never offered to convert them.
>>I've toyed with the idea of pressing the issue with Audi - but
>>because of my personal inertia, the age of the car and the fact
>>that I can pretty much can take out the warp through my twice
>>weekly hi speed drives - I've not pursued it.


>My V8Q had the new rotor setup/front end done way before I bought
>it, and am very happy with the "new" style setup.
>
>I would urge you, and any other UFO equiped V8Q and 200 owners to
>Bother the hell out of Audi to get them to fix your cars.  Age and
>mileage should not be taken into account for repairs that have to
>be done because of bad engineering and design.  I was thinking about
>this all week, last week I gave my friend a ride to the Mercyless
>Benz dealer (Foreign Motors West) for a recurring problem he was
>having with his 1986 MB 300TD Wagon.  The dealer replaced the ENTIRE
>exhaust, trap converter (known problem on these cars), the exhaust
>manifold and the Turbocharger...FREE, yes, FREE. This is a 13 year
>old car with over 125K miles.
>
>Audi could also learn a thing or two from Mercedes when it comes to
>OEM parts, if an OEM Mercyless Benz part fails, Mercedes picks up
>the tab on the Labor too, even if they didn't install it.
>
>Audi won't even pick up the shipping for parts it doesn't stock....
>they charged me $25 for "Red Label" shipping to get a V8Q part
>over from Germany, the only alternative they offered was a
>three month wait for the ship to arrive.
>
>Audi didn't care about it's few loyal customers when it
>really needed them in the recent past, now that they're
>riding high and selling record volume, I fear their
>attitude twords it's customers will get even worse...
>if that's possible.  Complain, the squeeky hinge usally
>gets the oil.
>
>BCNU,
>
>Cobram@Juno.Com
>http://www.geocities.com/MotorCity/Flats/1469/

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         *  Phil & Judy Rose           Rochester, NY  *
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