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RE: Serious Data Omissions - AllData CD
For those who have the Alldata CD.... this response pretty much sucks.
This is the response from Walt followed by my original message.
>Organization: Alldata
>From: "Samuelson, Walt" <walt@alldata.com>
>To: "'Jon Moritz'" <jmoritz@medicine.nodak.edu>
>Subject: RE: Serious Data Omissions
>Date: Mon, 12 Apr 1999 07:58:48 -0700
>X-Mailer: Internet Mail Service (5.5.2448.0)
>
>Thanks for taking the time to comment on our product.
>
>I don't believe we'll be updating the information to your satisfaction in
>the short term. As a result, I'd be happy to refund your money if that's
>your desire.
>
>Let me know.
>
>Regards,
>
> -----Original Message-----
> From: Jon Moritz [mailto:jmoritz@medicine.nodak.edu]
> Sent: Sunday, April 11, 1999 7:27 AM
> To: walt@alldata.com
> Subject: Serious Data Omissions
>
> Mr.Samuelson,
>
> I purchased an AllData CD for my 1992 Audi 100. As a part of
>a promotion, I
> also received the Technical Service Bulletins. I have found
>serious
> omissions in the data provided on the CD. It is far from a
>complete
> database regarding my car. Specifically, there is
>absolutely no
> information regarding the radiator and only a casual mention
>of the
> thermostat. Additionally, information regarding the intake
>manifold is
> also missing. This information is very important to any
>repair or servicing
> of the vehicle. Although your FAQ suggests that this CD is
>not a factory
> manual, lack of inclusion of this basic data is just simply
>a disservice to
> your customers.
> In addition, your CD does not include any search engine for
>finding
> keywords. I should be able to search the entire database
>for the word
> "radiator" and receive all related entries for my car.
>
> It is well past my 30 days for a refund, and a refund would
>not be a good
> solution. My intent is to give you the opportunity to
>correct your
> oversite and provide an updated CD which would include all
>the information
> related to my vehicle with a search engine. I was well
>pleased with the CD
> until I started finding omissions.
>
> Thank you for your time. I look forward to your reply.
>
> Sincerely,
> Jon Moritz
>
>
Jon Moritz
University of North Dakota - School of Medicine
'92 Audi 100 115k mi
In the Audi wasteland of NW Minn/ NE Nodak