Re: AOA won't pay for my Fuel Leak; please advise...

["The Stevens" <the_stevens@hotmail.com>]

Sounds like they've handed you off to the 'fixer'.  Similar to the 'closer' 
in sales.  There may even be some of them on this list!  This is the type of 
business I thought was only practiced by American car companies.  I guess 
not.  The whole idea here is to intimiate you into walking away with a 
lightened wallet.

This sounds like an item that should be a Federal recall, if it isn't 
already.  If it is, then this is good ammunition.

I would be leaning into them hard, and don't deal with this person unless 
they do a '180'.  If you need to, interrupt the board meeting at AOA and 
tell them about what you think of their decision to put a few hundred $ over 
the safety of their customers.

Paint them an image of your car with 'built in' 'factory flamethrower' if 
you need too.  I would even go so far as to remind them of UA, pointing out 
that this is much worse, because it's real.

My $0.02.

>From: Jimmy Pribble <jpribble@trammellcrow.com>
>To: "AUDI S Cars Discussion List (E-mail)" 
><audi-s-cars@lists.emailsol.com>,        "Quattro List (E-mail)" 
><quattro@audifans.com>
>Subject: AOA won't pay for my Fuel Leak; please advise...
>Date: Tue, 10 Aug 1999 09:34:04 -0500
>
>Fellow enthusiasts,
>
>As some of you know, my 1993 S4 developed the known fuel leak behind the
>fuel filter on the passenger side of the car.  You know, the one that 
>sprays
>a mist of fuel over the hot turbo.  Anyway, it's my understanding that this
>is a frequent failure on UrS4s and there is a FAQ on S-Cars Online that
>explains what to do in the event of this failure.  I followed the FAQ, took
>my car to the dealer, and contacted AOA for assistance.  Apparently, they
>have paid for this repair in the past, for other customers.  Well, they
>would not put me in contact with either of the two previously helpful
>gentlemen referenced in the FAQ, instead assigning my case to another
>person.
>
>Anyway, this person called my wife last night and told her that AOA would
>not pay for the failure.  My wife is flipping out now because the car is at
>the dealer, possibly already repaired, and we have no idea what this repair
>might cost!  Now my wife is upset, and if you had any idea what our
>relationship went through to get to I place where I could get the car in 
>the
>first place, you would realize that I am now ready to bestow GRIEF and WOE
>to anyone who dares to upset the delicate balance of her happiness.
>
>So, what do I do?  Does anybody know anything about product liability law?
>What percentage of the cars have to fail, before it should be a recall 
>item?
>I suppose the first thing I need to do is request that anyone out there who
>has had this problem with their UrS4/S6, please contact me with as much
>information as you can provide (when, where, mileage, model year of car,
>etc.).  I would really appreciate that.  That should go a long way towards
>building a case.
>
>If anyone knows the direct numbers of either Mike Decraene or Joe Bertrand
>at AOA, would you please pass them along to me.  Or, if there is a way to
>give them my number wk. (512) 320-5524, I would be much obliged.
>
>My AOA case number is: 990263030
>AOA case worker is: Lisa Brown
>Her direct number is: (248) 340-4688
>
>I would be grateful for any advice or assistance with this problem.
>
>Best regards to all,
>
>Jimmy Pribble
>1993 /S4 quattro
>
>Jimmy's Audi S4 quattro Pages
>http://pweb.netcom.com/~jkp.mail/index.html
>
>


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