RE: Bilstein Warranty Exercising

["Lewis, Gary M" <Gary.Lewis@West.Boeing.com>]

I said:

snip

> Question is, I've heard that Bilstein has some kind of warranty.  I don't
> want money, I want a new shock.  How do I exercise my rights?  I have the
> receipt from the original installer, who bought the shock and installed
> them, so I don't know who he purchased them from.  My first idea is to
> call
> RD enterprises and see if they know how.  Any other comments are
> appreciated.
> TIA,
> 
Thanks to everyone for the inputs.

I called RD Enterprises before I got any responses, and I am sorry to say
the guy was a total rude jerk.  And I was VERY polite.  He wasn't interested
in helping me at all, either by suggesting a course of action or selling me
a shock.  He said no app for my car, and wouldn't sell me a warrantyable
shock based on another number.  Too bad as these guys seem to be the
cheapest Bilstein supplier around.

All the responses generally said to call Bilstein, so I did.  As Jeff and a
few others pointed out their S.D offices, I called there.  NICE change in
attitude.  The guy that does the warranties was out to lunch, but the lady I
did talk to was SUPER nice.  I'll call back.

What I need to know is what is the part number for Bilsteins on my 1990 tqa.
What is on there is:
Front - P36370
Rear -  B46130
These are listed as 5000 or 100 shocks. What is everyone using??
TIA and thanks for all comments so far, the help has been right on...

Gary Lewis 
90 200tqw, Silver and Platinum, 1.8 Bar
SOLD!!!  88 5kcstq 1.8 bar 110km Pearl w/Fuchs, K24 turbo, 2-piece EM 
86 5kcstqw Sapphire and Platinum, stock 
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