Re: Bilstein Warranty Exercising

["Craig D. Niederst" <niederst@telerama.com>]

Gary,
RD Enterprises gave me the same attitude on an issue with my Bilsteins. When
I had them installed, my mechanic mentioned to me that the rear shocks did
not come with a dust sleeve like the OEM ones did (and the OEM sleeve was
too narrow to fit the Bilsteins). When I contacted Mark at RD Enterprises
about it, he basically gave me the "how the hell should I know or care since
I already have your $$$ attitude." I called Bilstein, and as in your case,
they were very helpful and had me an answer in 10 minutes (no dust sleeve
needed BTW). I guess just buy suspension components from RD Enterprises for
the good prices, but expect no help whatsoever from them after the sale.

Craig
'92 100S (84k)

----- Original Message -----
From: Lewis, Gary M <Gary.Lewis@West.Boeing.com>
To: 'quattro' <quattro@audifans.com>; '200q 20v List'
<200q20v@pdikeman.ne.mediaone.net>; 'AUDI S Cars Discussion List'
<audi-s-cars@lists.boldfish.com>
Sent: Tuesday, September 28, 1999 4:53 PM
Subject: RE: Bilstein Warranty Exercising


> I said:
>
> snip
>
> > Question is, I've heard that Bilstein has some kind of warranty.  I
don't
> > want money, I want a new shock.  How do I exercise my rights?  I have
the
> > receipt from the original installer, who bought the shock and installed
> > them, so I don't know who he purchased them from.  My first idea is to
> > call
> > RD enterprises and see if they know how.  Any other comments are
> > appreciated.
> > TIA,
> >
> Thanks to everyone for the inputs.
>
> I called RD Enterprises before I got any responses, and I am sorry to say
> the guy was a total rude jerk.  And I was VERY polite.  He wasn't
interested
> in helping me at all, either by suggesting a course of action or selling
me
> a shock.  He said no app for my car, and wouldn't sell me a warrantyable
> shock based on another number.  Too bad as these guys seem to be the
> cheapest Bilstein supplier around.
>
> All the responses generally said to call Bilstein, so I did.  As Jeff and
a
> few others pointed out their S.D offices, I called there.  NICE change in
> attitude.  The guy that does the warranties was out to lunch, but the lady
I
> did talk to was SUPER nice.  I'll call back.
>
> What I need to know is what is the part number for Bilsteins on my 1990
tqa.
> What is on there is:
> Front - P36370
> Rear -  B46130
> These are listed as 5000 or 100 shocks. What is everyone using??
> TIA and thanks for all comments so far, the help has been right on...
>
> Gary Lewis
> 90 200tqw, Silver and Platinum, 1.8 Bar
> SOLD!!!  88 5kcstq 1.8 bar 110km Pearl w/Fuchs, K24 turbo, 2-piece EM
> 86 5kcstqw Sapphire and Platinum, stock
> Mergers, Acquisitions, Public Offerings
> (818) 586-2469
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