Re: Bilstein Warranty Exercising

[David Tong <dtong@lynx.dac.neu.edu>]

Call their eatern sales office:

78 Rebeschi Drive,
North Haven, CT 06473
(800) 745-4636

You send them the bad shock and they examine it and send a new one to you.
Your car will need to be off the road until you get the new one. I think
they also can send you a new one by charging your credit card and once
they get the bad shock they will refund your money. This way, you can
still drive your car while you are waiting for the new shock.

	David

On Tue, 28 Sep 1999, Lewis, Gary M wrote:

> Hi All,
> I've been noticing a clunking and clinking coming from the right rear of the
> 1990 200tqa the last few days.  I crawled under it last night, and I noticed
> the top of the Bilstein shock was no longer attached to the car, and the
> threaded part of the shock was gone, as if it had been snapped off.  My
> mechanic has said he's seen 3 tq's do this, all on the right side.  The
> clunking is the car slamming on bumps, the clinking is the shock banging
> against the spring and upper perch(name?).
> 
> Question is, I've heard that Bilstein has some kind of warranty.  I don't
> want money, I want a new shock.  How do I exercise my rights?  I have the
> receipt from the original installer, who bought the shock and installed
> them, so I don't know who he purchased them from.  My first idea is to call
> RD enterprises and see if they know how.  Any other comments are
> appreciated.
> TIA,
> 
> Gary Lewis 
> 90 200tqw, Silver and Platinum, 1.8 Bar
> SOLD!!!  88 5kcstq 1.8 bar 110km Pearl w/Fuchs, K24 turbo, 2-piece EM 
> 86 5kcstqw Sapphire and Platinum, stock 
> Mergers, Acquisitions, Public Offerings
> (818) 586-2469
> 
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