Re: Meltdown at Carlsson

["Daniel Hussey" <dan_hussey@email.msn.com>]

> >Every time I've called her, she is in a state of panic and confusion. I
>  >always feel like I'm intruding on her "recovery time."
>
>  The computer crash aside, it's seems to have become pretty
>  difficult to get Audi parts orders for the ol' type 44 filled at
>  Carlsen these days. Didi says it's a system wide problem.
>  Is anyone else having similar problems? Or, to the contrary,
>  has anyone been having good results somewhere? Has
>  Audi pulled the plug on the 80's vintage?

Well, I for one do have a problem!  And, I wont deal with Linda anymore.
It's a huge PITA now.  Everyone asks for her and she is always rushed.  I
can never get ahold of her and have to double-check or call-back on
EVERYTHING!  If something is on order, I'd call and it was never placed,
etc.  It really frustruates me and so I don't see the benefit of "asking for
Linda" anymore.

I for one was not impressed with the service and may try Clair Parts Express
(very close on dealer only stuff) and IPC for mechanical stuff (much cheaper
than even carlsen).  I also order a lot of stuff from Blaufergnugen.  I've
heard some people with bad experiences there, but I've been doing steady
business with them for a few years now and I have nothing but good things to
say about them.  Best part (for me) is if I order it by 4pm I get the part
by 12pm the next day (I live in the same state).  But, that is just an added
benefit for me.  Jim Blau has been great.

Anyways, I have noticed quality of service go down at Carlsen, so I figured
I'd reply as I had similar experiences.

Precautionary disclaimer:  I have no personal interest and ust stating my
own experiences.

Later,
Dan