Re: Fwd: Re: Meltdown at Carlsson

[Ed Kellock <edkellock@juno.com>]

Gee Sandy, I guess she's just selective.  I've suffered from all the
problems you've never experienced in dealing with Carlson and Linda.

Don't get me wrong, I appreciate having an affordable source for parts.
But after 
incorrect parts, incorrect shipments, failed shipments, billing errors, 3
unsuccessful
attempts at getting a call tag, all on top of the abrasive nature and
difficulty in
contacting her, I now spend my money elsewhere. 

I was able to establish a friendly rapport with her and did grin once or
twice during
the process, but a few more dollars is money well spent when it buys me
the
confidence that I'll get what I want, when I want it.

I won't refuse to try Carlson in the future, but it will be my last
resort when I do.

Not of this has anything to do with the current problems being discussed.
 
I haven't called Carlsen in over a year.  I'm getting all the parts I
need and not
going broke at it either.

Ed

On Thu, 16 Dec 1999 23:38:30 -0500 Sandy Duffy <sandyduffy@home.com>
writes:
> You said
> >Ok I have had a similar experience with Carlson parts.  I think Linda
is a
> >Bit@&.  Anytime I get her she is in a mood, with a Tude!  
> 
> I live in CT so I've never seen her.  I've  talked to her on the
phone...lots.
> She always super busy but I come to believe she's the type of person
> who would be that way if she had nothing to do.  However, she always 
> take the time to help me, sort out my half-a$$ed description of parts,
cross-
> references them to local sources(considerable cheaper) or Audi, boxes 
> them up,(that day) and sends them to me.  I've never had an incorrect
part.
> And the one time she said she'd send a part red label and didn't, she
shipped 
> it red label the next day, freight prepaid and issued a UPS "call tag"
to get 
> the first part back on her dime.  She's got my credit card number on
file 
> and I've never had a billing error either!  have no complaints with her
at
> all.  She's great.  I just wish my local dealer was even half as
competent.
> 
> Just my .02
> 
> Sandy

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