RE: Re: Meltdown at Carlsson

["Buchholz, Steven" <Steven.Buchholz@kla-tencor.com>]

... it is good to hear this from someone who does not live in the area.  I
was going to post my recent experience, but since I can actually go there to
see them in person it is likely to be different than others.  

It turns out that it has been quite some time since Linda has actually
gotten parts for me as I usually talk to Didi (who now is supposed to be
working getting parts for the service department) and lately Mike and Rob.
I've got to say that at least in person it seems that Linda has actually
mellowed a bit.  

Sure, I deal with Autobahn of NH, TPC, GPR, and others as well, but I'm
still convinced that Carlsen can be a good source for parts.  AAMOF, Didi
saved me a bit of hassle when I found out Friday afternoon that I was doing
a clutch M/C on my BiL's 5k over the weekend.  Fortunately they had one in
stock ... and since it was from their aftermarket supplier I could get it
for a really good price ... and it had the new casting too ...

IUD
Steve Buchholz
San Jose, CA (USA)

> -----Original Message-----
> 
> You said
> >Ok I have had a similar experience with Carlson parts.  I 
> think Linda is a
> >Bit@&.  Anytime I get her she is in a mood, with a Tude!  
> 
> I live in CT so I've never seen her.  I've  talked to her on 
> the phone...lots.
> She always super busy but I come to believe she's the type of person
> who would be that way if she had nothing to do.  However, she always 
> take the time to help me, sort out my half-a$$ed description 
> of parts, cross-
> references them to local sources(considerable cheaper) or Audi, boxes 
> them up,(that day) and sends them to me.  I've never had an 
> incorrect part.
> And the one time she said she'd send a part red label and 
> didn't, she shipped 
> it red label the next day, freight prepaid and issued a UPS 
> "call tag" to get 
> the first part back on her dime.  She's got my credit card 
> number on file 
> and I've never had a billing error either!  have no 
> complaints with her at
> all.  
> She's great.  I just wish my local dealer was even half as competent.
> 
> Just my .02
> 
> Sandy
>