AoA Warranty plea WAS: Attn: Igor Kessel

[Aubrey Parker]

The suspension was completely original.  The control arms on the right side were worn to the point of being dangerous, the left were not as bad, but I had them replaced anyway.  I just checked the records and that repair was actually $2400, a little lower than I remembered yesterday.  That was for outer tie rods, links, control arms, shocks and bushings. But, $8300 in 3 years of ownership on a 5 year old car that I paid $25k for?  That's a lot.  I love the car, but it's easily been the most expensive to maintain that I have ever owned, and that includes a 911.  

	-----Original Message----- 
	From: Dave Head [mailto:v8q at bellsouth.net] 
	Sent: Fri 7/30/2004 9:53 PM 
	To: SuffolkD at aol.com 
	Cc: quattro at audifans.com; Aubrey Parker; brett at cloud9.net 
	Subject: Re: AoA Warranty plea WAS: Attn: Igor Kessel
	
	
	Not to mention that Len Hunt is no longer associated with Audi... 
	
	SuffolkD at aol.com wrote:
	

		Brett:
		I read his ~90K post with a similar thought about it being 100K but FAR too 
		harsh IMHO to "snap" like that.  Obviously, a new poster and maybe he's had 
		warranty work done before, or the suspension's maybe NOT all original?
		It could happen..................... -Scott by BOSTON
		  

			From: Brett Dikeman <brett at cloud9.net> <mailto:brett at cloud9.net> 
			Subject: Re: Attn: Igor Kessel
			At 4:20 PM -0500 7/30/04, Aubrey Parker wrote:
			
			    

				  I was wondering if
				I could have the contact info for Mr. Len Hunt at AoA.  I called AoA and
				they were reluctant to help me.
				      

			That might be because he's the VP of Audi North America.
			
			    

				  I'm hoping that a plea to Mr. Hunt may
				be of some use.
				      

			Len Hunt's assistant didn't write Igor out of the goodness of AoA's 
			heart- they did it because Igor put up a considerable fuss on the 
			internet about the failed unit, which died right after his warranty 
			ended.
			
			What exactly entitles you to free repair on a car that has almost a 
			hundred thousand miles on it?  Nobody will even give you the time of 
			day, much less a call from the second most senior official at Audi 
			North America.  Your expectations are just slightly unreasonable.
			
			
			    

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