Praise for Scott Mockry at SJMAuto.com

[brian hoeft]

Scott is one of those that always impressed me with his technical
knowledge, willingness to share it and professional character. Thanks for
reminding me to follow-up with him.

Dealt with him for years and told him of my gratitude many times like when
he emergency shipped me parts while on a cross country drive and don't
think I even paid during that phone call..

Ordered from him sparsely over the past few years since moving towards a
local vendor...

Actually left a phone message over a month ago myself looking for a
physical address to send a donation and didn't get a response, thanks for
reminding me to follow-up.

Personally I want to send him a true (silver) dollar and that's why I want
a physical address. At spot it's not nearly what it was worth in say April,
but has more of an appeal to me as a personal gesture of respect in
exchanging substance for substance. Not to detract form y'all wanting to
send him debt instruments though, still an earnest gesture of good faith,
so get after it!




On Fri, Nov 18, 2011 at 12:14 AM, Chris perry <cgperry42 at msn.com> wrote:

> Hey all,
>
> I just had to put in a plug for Scott at SJMAuto.com.  I had ordered some
> parts for my 90q and he dropped me an email letting me know that the
> west-coast warehouse was out of stock so it would be drop-shipped from the
> east-coast warehouse (in NJ).  I emailed him back and said that I couldn't
> wait that long (I'm in Seattle) because I had to do the job that weekend
> (heater core/blower fan replacement).  He told me that the parts had
> already
> shipped so I should  wait for the shipment, return it to him and he would
> issue a full refund. He even offered to send me a pre-paid USPS shipping
> label.
>
>
>
> Long story short my ever-efficient wife sent the parts back "return to
> sender" which caused them to be returned to NJ and not to Scott.  I emailed
> him to confirm his receipt and that is when we discovered that the parts
> had
> gone back to NJ instead of OR.  I got an email from Scott at 10pm that
> night
> saying that he had left email for his salesperson to check to see if they
> could locate the parts but he wasn't hopeful.  The next email I got from
> him
> stated that he was issuing me a full refund even though I totally goofed up
> the shipment.
>
>
>
> He definitely went above and beyond for me and I will continue to do
> business with him and I highly recommend others use him.  He is a WorldPac
> dealer so he has a great selection and he even does free ground shipping on
> orders over 50.00.
>
>
>
> Cheers,
>
> Chris Perry
>
> 89 90q
>
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-- 
*       -Brian*
      [blinders off&ear <http://208.53.138.125:8068/>plugs out]