Praise for Scott Mockry at SJMAuto.com

[Jay M]

Another well thought out and written response from you Brian. It must be that pure, clean water from the Poconos!
 

> Date: Sun, 20 Nov 2011 23:50:15 -0500
> Subject: Re: Praise for Scott Mockry at SJMAuto.com
> From: qweblog at gmail.com
> To: cgperry42 at msn.com
> CC: quattro at audifans.com
> 
> Scott is one of those that always impressed me with his technical
> knowledge, willingness to share it and professional character. Thanks for
> reminding me to follow-up with him.
> 
> Dealt with him for years and told him of my gratitude many times like when
> he emergency shipped me parts while on a cross country drive and don't
> think I even paid during that phone call..
> 
> Ordered from him sparsely over the past few years since moving towards a
> local vendor...
> 
> Actually left a phone message over a month ago myself looking for a
> physical address to send a donation and didn't get a response, thanks for
> reminding me to follow-up.
> 
> Personally I want to send him a true (silver) dollar and that's why I want
> a physical address. At spot it's not nearly what it was worth in say April,
> but has more of an appeal to me as a personal gesture of respect in
> exchanging substance for substance. Not to detract form y'all wanting to
> send him debt instruments though, still an earnest gesture of good faith,
> so get after it!
> 
> 
> 
> 
> On Fri, Nov 18, 2011 at 12:14 AM, Chris perry <cgperry42 at msn.com> wrote:
> 
> > Hey all,
> >
> > I just had to put in a plug for Scott at SJMAuto.com. I had ordered some
> > parts for my 90q and he dropped me an email letting me know that the
> > west-coast warehouse was out of stock so it would be drop-shipped from the
> > east-coast warehouse (in NJ). I emailed him back and said that I couldn't
> > wait that long (I'm in Seattle) because I had to do the job that weekend
> > (heater core/blower fan replacement). He told me that the parts had
> > already
> > shipped so I should wait for the shipment, return it to him and he would
> > issue a full refund. He even offered to send me a pre-paid USPS shipping
> > label.
> >
> >
> >
> > Long story short my ever-efficient wife sent the parts back "return to
> > sender" which caused them to be returned to NJ and not to Scott. I emailed
> > him to confirm his receipt and that is when we discovered that the parts
> > had
> > gone back to NJ instead of OR. I got an email from Scott at 10pm that
> > night
> > saying that he had left email for his salesperson to check to see if they
> > could locate the parts but he wasn't hopeful. The next email I got from
> > him
> > stated that he was issuing me a full refund even though I totally goofed up
> > the shipment.
> >
> >
> >
> > He definitely went above and beyond for me and I will continue to do
> > business with him and I highly recommend others use him. He is a WorldPac
> > dealer so he has a great selection and he even does free ground shipping on
> > orders over 50.00.
> >
> >
> >
> > Cheers,
> >
> > Chris Perry
> >
> > 89 90q
> >
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> >
> 
> 
> 
> -- 
> * -Brian*
> [blinders off&ear <http://208.53.138.125:8068/>plugs out]
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