[s-cars] Paint woes

[chris chambers]

Dave,

I would love to agree with you but I can't.
That is body work...minor body work yes but body work.

They are only paid to repaint the body, not repair it.

But doing business this way is also very STUPID!
Good customer service (and business) would be to say "hey they
insurance
company won't pay the extra $xxx to repair these chips, would you like
to pay it and have it done now, or just have us paint over them?"

This way the customer is informed, has a choice, and provides the shop
with a little more business.

Just had my car completely repainted, btdt..

Chris


--- Dave Burig <dburig at igsenergy.com> wrote:
> Absolutely inexcusable.  Talk to the owner and ask him if you can
> borrow a
> magnetic sign that you can stick in the side of the car that says,
> "paintwork by XYZ body shop."  If it were his car, how would the
> paintwork
> have been done?
> How did they prep the fenders before painting them, and did anyone
> think to
> say "Hey this is going to look like sh!t when it's done, we may want
> to call
> the owner and see what he thinks."
> I've never seen a shop do that before.  Fixing the chips that you are
> painting over is part of the job.  Period.
>
> DB
>
> -----Original Message-----
> From: s-car-list-admin at audifans.com
> [mailto:s-car-list-admin at audifans.com]On
> Behalf Of Aaron
> Sent: Tuesday, November 04, 2003 6:39 PM
> To: Audi - Scars
> Subject: [s-cars] Paint woes
>
> Hi all,
> So I finally get a call from the body shop to come and check out the
> repair before they finish assembly.
> Replaced hood,bumper trim,grill, radiator and air cond condenser due
> to
> a loony stuffing her trailer hitch into my grill.
> Repaint hood, bumper, bumper trim and blend paint onto front fenders
> -
> reassemble with new grill etc.  Her insurance covered it.
> The bummer is the cheap SOB's did not bother to fill the rock chips
> on
> the parts they did not replace.
> So now I have a new hood and bumper trim and painted over chips on
> the
> fender flares and bumper.
> It really bums me out as it would only have been a little extra work
> to
> make it perfect.
> The body shops comment, " The insurance will never pay to fix the
> chips
> as they were already there.  You should have told us you wanted them
> fixed and paid extra  etc etc"
> My comment - you have 3/4 of the front of the car (hood) perfect like
> new and the rest done totally half assed with  painted over rock
> chips.
> Im bummed and kick myself for not following the work more closely.
> Anybody been through this sort of thing before?
> Damn it never ends
> Aaron T
>
>
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