[V8] Parts & Advice and full disclosure

[Curtis Helton]

Well said Scott!!
On Aug 3, 2011 11:08 AM, "Scott Justusson" <qshipq at aol.com> wrote:
>
> I might suspect correctly that Mr Jager is "Yumy Jager" on Motorgeek? Full
disclosure please?
> "Well, then I apologize. I assumed from this post:that you knew I was
friends with the people at Shokan ...
> My bad."
> "My buddies at Shokan are rebuilding the 4.2TT block..."
>
> IF SO... or even if not:
>
> Paul, I've been involved with Audis since 1990, and have lot of first-hand
and indirect experience with your fine friends in NY. Some of it was just
ok, more of it was not. The Audi community is small, you can't afford to
piss off a forum on behalf of someone else in the business. The reputation
your friends' business has, IMO, directly conflicts with the Mission
Statement on it's website. Specifically, many find this statement to be too
often, oxymoronic: "Here at Shokan, we're dedicated to customer
satisfaction. Not only to we do everything in our power to make sure you get
the right part for your Audi as fast as possible and at the best price."
That should be a major strive for excellence, not a defensive position when
challenged.
>
> I was 15 years as a National Sales Manager for a Pharmaceutical Packaging
Supplier. I'm pretty sure I understand what makes a reputation, and what
generates goodwill and increases sales and customer satisfaction (+ years of
repeat) = Reputation. Built up well, it puts forth dedication and pride, not
defense of reputation, and offensive positions taken by third parties (you).

>
> I also know very well that used auto parts can be insured, they always
have been and continue to be. However, if too many shipping complaints and
claims hit any major carrier, a customer can be denied the ability to insure
any boxed goods. See Mission Statement.
>
> So, what does it take to turn around a reputation that is neutral (at
best) in the customer-rich niche target market = Audi Forums? Focus on the
claimed mission statements over the long term. At the end of the day, being
the top dollar vendor is only a problem when customer interface can't exceed
the cut rate vendor. I say, either your friends need to cut their prices
significantly, or increase the value to match what they charge to the
expectation that comes with it.
>
> In the meantime, I might offer with the approach you have taken below and
on MG, you are not a good spokesperson for your friends' business?
>
> My .02 arbitraged thru the peso
>
> SJ
> 92 v8
>
>
>
>
>
>
> -----Original Message-----
> From: Paul Jager <pjager at telus.net>
> To: v8 at audifans.com
> Sent: Tue, Aug 2, 2011 11:51 pm
> Subject: Re: [V8] Parts & Advice
>
>
> Sure shokan is going to have someone monitor this list, with a doz
followers, who chuck $20 in the tank at the time and ramble on how good old
diesel Mercs were back in the day,... in case somebody thrashes their
reputation.
>
> i think they have better things to do.
>
>
> -----Original Message----- From: KeithT1967 at aol.com
> Sent: Friday, July 29, 2011 3:17 AM
> To: v8 at audifans.com
> Subject: Re: [V8] Parts & Advice
>
> That was the 1st thought that crossed my mind. ;) Shokan strikes me as
> exactly the sort of business that would employ trollers.
>
> When I was still down in VA my favorite place to deal with was Brim's in
> Kenton Ohio. They nearly always had at least a pair of V8's and never
failed
> to send the correct part, no matter how obscure, once I gave them a
> description of it and where its located on the car.
>
>
> In a message dated 7/28/2011 11:39:31 P.M. Eastern Daylight Time,
> sdewitt at stx.rr.com writes:
>
> Don't worry keith pjager is likley one of shokans goons.
>
>
>
>
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