Re: important... RD and Boge

[Stulen James <JSTULEN@dcm.dofasco.ca>]

 ----------
|From: quattro-owner
|To: quattro
|Subject: Re:  important note about boge shocks availability
|Date: Wed, Oct 19, 1994 7:44PM
|
|Eliot,
|
|stuff deleted

I have had great service from RD. I have purchased two sets of Boge shocks 
from them, a set of Turbos for my 87 GTI and a set of Pros for my 84 GTI. 
 The Turbos I got for the bargin price of US$129, a ful $70 less than anyone 
else.  I phoned them on a Thursday and the next Wednesday the shocks were at 
my door! (and I live in Canada!).  The Pros were $169, and also arrived in 
about a week.   I saw there ad in EC asked the guy why the Turbos were so 
cheap, he said it is to get people to call, bacause only Golf Turbos were 
$129, Rabbit Turbos (what most people want, he said) were $169, as were the 
Pros.

One my Turbos failed in under a year so I call RD.  They offered to charge 
me for a new one, send it to me and refund the money when I returned the old 
one.  I said this was no good since I live in Canada so they gave me they 
Boge USA number in Atlanta GA.  I called the guy there and told him I was 
dealing with RD and the situation.  Incredible but true, he took my address 
and the shock # I wanted and six days later it arrived at my door.  This 
kind of blows your "no warranty from Boge USA" accusation to bits.  (I have 
been billed $10 by the Canadian shipping company, but I haven't paid it yet, 
if ever).

I guess RD is good if they have your stuff in stock, anyway, that's my 
story.

Cheers,
James

PS I wish I had more happy stories like this when trying to get warrantee 
work/parts.