Re: Good dealer story

[Elliott Potter <epotter@abraxis.com>]

After buying the '93 90 at Jim Ellis and using their "service"
department for 3 years I will never set foot there again.  The Jim Ellis
garage is ill-equipped and ill-trained to work on newer Audis.  They
also charge far too much.
My mother bought her A4 from Audi of North Atlanta and was extremely
pleased.  I've started taking my 90 there for major services and am
*very* pleased--I would recommend them to anyone.  They are much more
polite, much more competent, and are much more professional.
It's a 40 minute drive to take my car there (15 minutes to Jim Ellis),
but it's worth it to me.
-- 
Elliott

"Have you ever noticed?  Anybody going slower than you is an idiot, and
anyone going faster than you is a moron."
- George Carlin



Scott 20191668 Bermes wrote:
> 
> Well, I felt I had to let fellow listers know of a good experience with
> my local Audi dealer. All you folks in Atlanta have experienced Jim
> Ellis, well, the new kid in town (relatively new) is Audi of North
> Atlanta.  First plus, they provide free loaner cars to all Audi service
> customers, regarless of where you purchased the car. It's an
> Audi/Infinity dealer, so I have had a few I30's, but this week I got an
> A4Q Avant, without even requesting an Audi.  So far, I like this dealer
> and its service.
> 
> I took my 92 100CS in due to the oil pressure indicator on the auto
> check was coming on. Took it to these guys the first time with an oil
> change. They checked the oil level and all the sensors under the car.
> Things were ok.   The indicator didn't come on for another few weeks,
> but when it did, I took it back and according to them and the procedure,
> they replaced the two oil pressure switches. Total cost was around $275.
> 
> Well, three weeks pass, everything ok until the warning light comes on
> again.  I take it back for the 105k service and have them check it out
> again. Since I just paid $275 to get it fixed, I was ready for a
> hassle.  They advised me the only other thing to do is replace the auto
> check display, but recommended not doing it for due to milage of car,
> and cost. So, before I can demand, expect, et al a refund, the service
> manager apologized for not fixing the problem and apologized that the
> refund would have to be a check due to accounting reasons!
> 
> So, yes, it took more than one visit, but free loaner cars and no hassle
> refund has made me a regular customer.
> 
> I would be interested in knowing other Atlanta area listers with similar
> or opposite stories over the last year with this dealer.
> 
> Scott