re: Good dealer story

[Phil Rose <pjrose@servtech.com>]

>Date: Thu, 04 Jun 1998 22:53:59 -0400
>From: Scott 20191668 Bermes <scottb2460@earthlink.net>
>Subject: Good dealer story
>
>Well, I felt I had to let fellow listers know of a good experience with
>my local Audi dealer. All you folks in Atlanta have experienced Jim
>Ellis, well, the new kid in town (relatively new) is Audi of North
>Atlanta.  First plus, they provide free loaner cars to all Audi service

[snip]

>Well, three weeks pass, everything ok until the warning light comes on
>again.  I take it back for the 105k service and have them check it out
>again. Since I just paid $275 to get it fixed, I was ready for a
>hassle.  They advised me the only other thing to do is replace the auto
>check display, but recommended not doing it for due to milage of car,
>and cost. So, before I can demand, expect, et al a refund, the service
>manager apologized for not fixing the problem and apologized that the
>refund would have to be a check due to accounting reasons!

>Scott

Wow!! A refund for installing unnecessary parts--I'm impressed. I can't
recall ever getting a dealer to admit such things, let alone make
restitution by cash payment. Perhaps it's not unique, but I'll bet (sadly)
it's pretty rare, and yes, certainly noteworthy.

Phil

Phil Rose		Rochester, NY
'89 100
'91 200q		pjrose@servtech.com