See my post/rant on superfluous parts service. Un-$#%* believable! When dealing with Linda I generally fax her pages from Bentley with the part circled. She seems to appreciate that. Also, cuts _way_ down on wrong parts :) Mark Pollan >Has it been anyone else's experience that Carlsen and Audi dealerships in >general need the exact part number to find/supply may Audi parts?