Re: Should I contact AoA

[WARATAP@aol.com]

In a message dated 8/21/98 2:41:09 PM Eastern Daylight Time,
kgorman@thunder.ocis.temple.edu writes:

> This is my 3rd Audi.  I have taken my previous 2 Audis religiously to Don 
>  Rosen Imports in Conshohocken, PA for service.  I am a loyal Audi 
>  customer who keeps buying their product.  My second Audi was purchased 
>  new at Don Rosen Imports.  Ironically enough, this pre-owned Audi that I 
>  just purchased was originally purchased at Don Rosen as well, although 
>  the owners had it serviced at Cherry Hill Imports.  It was Cherry Hill 
>  Imports who refused to replace the leather.
>  
>  Being that the car is under warranty, coupled with the fact that this 
>  problem was complained about previously with documentation to prove it, 
>  what would the list members advise me to do.
>  
>  Your advice is appreciated.
>  
>  Regards,
>  
>  Ken Gorman

I think you answered your own question.  Take it to Don Rosen Audi and have
them check it.  They should be every bit as helpful to their loyal customer
(YOU) as before.  Furthermore, it wouldn't hurt to show them the previous
repair requests from the previous owner.  They could always demonstrate what a
better dealership they are than the other guys.  If neither of these work, you
can always have them make an appt with the zone manager, who is audi's direct
field representative.  The fact that you bought the car, and not merely leased
it, should be in your favor.

-Ingo Rautenberg
1990 v8q 202,500  miles