Re: Who's had a bad BLAU! experience

["Michael & Christine" <mlindner@netquest.com>]

:
:> I wanted to know who's had a bad Blaufergnugen experience and what they
:> had done about it and how. I'm very much out for blood on how they screwed
:> up over and over with my last order. Thankfully, I have messages on my
:> machine about how they lost my ordering info and UPS has it in their
:> database about how they shipped the parcel out without stickers , causing
:> a delay.


I'd like to say something here.  I own my own business, one that deals with "the
public" on a daily basis.  We don't make everyone happy.  NO ONE can.  Sometimes
we piss people off.  If you think it is the intention of a business to make you
mad, you are mistaken.  Yes, they probably screwed up a bit.  But until humans
are obsolete and machines take over everything, people will make mistakes.

You comment that you are now "out for blood".  Come on, it very well might have
been an honest mistake.  If you're really that mad at them, call back and tell
them exactly what you want them to do to rectify the situation.  If you don't
you'll never get resolution on this and you'll carry a grudge and your blood
pressure will go up and you'll eventually die from the stress of it all.  ;-)
And if they won't fix the problem, THEN hate 'em.  Do you know how nice it is
when a customer calls up about a problem without yelling and freaking out?  As a
business owner, I want to make sure every customer is happy, but as a human
being I sure as hell appreciate someone giving me the benefit of the doubt and
speaking to me as an adult.  IMO, getting mad about the little stuff is a
surefire way to an early grave.

Respectfully yours,

Michael Lindner