Re: Who's had a bad BLAU! experience

[Sachelle Babbar <sbabbar@iris.nyit.edu>]

I have called them up nicely. Thing is that finding someone responsible is
my intention. Melissa seems ok about the situation, but from others
experience, what I have to prepare myself for is Blau not helping. That's
what a consumers position is. I too have had my own businesses and know. A
customer is always right does go further thatn you might think.

****************************************************************************
*Steve                                             Sachelle Babbar
*'87  5000CS Turbo 5spd 1.3-1.7 bar             <SBABBAR@IRIS.NYIT.EDU>
*Cockpit adjustable wastegate, AudiSport badge
*
*Disclaimer:"Any information contained herein is based purely on my own
*personal experience and may not necessarily reflect yours. Use caution as
*your results may vary from mine."
********************************************************************************
                                                                               



On Mon, 28 Sep 1998, Michael & Christine wrote:

> :
> :> I wanted to know who's had a bad Blaufergnugen experience and what they
> :> had done about it and how. I'm very much out for blood on how they screwed
> :> up over and over with my last order. Thankfully, I have messages on my
> :> machine about how they lost my ordering info and UPS has it in their
> :> database about how they shipped the parcel out without stickers , causing
> :> a delay.
> 
> 
> I'd like to say something here.  I own my own business, one that deals with "the
> public" on a daily basis.  We don't make everyone happy.  NO ONE can.  Sometimes
> we piss people off.  If you think it is the intention of a business to make you
> mad, you are mistaken.  Yes, they probably screwed up a bit.  But until humans
> are obsolete and machines take over everything, people will make mistakes.
> 
> You comment that you are now "out for blood".  Come on, it very well might have
> been an honest mistake.  If you're really that mad at them, call back and tell
> them exactly what you want them to do to rectify the situation.  If you don't
> you'll never get resolution on this and you'll carry a grudge and your blood
> pressure will go up and you'll eventually die from the stress of it all.  ;-)
> And if they won't fix the problem, THEN hate 'em.  Do you know how nice it is
> when a customer calls up about a problem without yelling and freaking out?  As a
> business owner, I want to make sure every customer is happy, but as a human
> being I sure as hell appreciate someone giving me the benefit of the doubt and
> speaking to me as an adult.  IMO, getting mad about the little stuff is a
> surefire way to an early grave.
> 
> Respectfully yours,
> 
> Michael Lindner
> 
>