Re: Who's had a bad BLAU! experience

[Sachelle Babbar <sbabbar@iris.nyit.edu>]

Thanks for letting me know that I'm not the only dissatisfied Blau
customer. I too agree that Jim has an attitude (when you can talk to him).
Now Melissa told me thatJim is out of town and should be back on Wed. She
did say that he will call to check to office, but he hasn't at last check.
What looks like my way through this is that I'm going to have to call
several times a day to get an explanation and a refund for shipping. I
really am not going to stop there. 

****************************************************************************
*Steve                                             Sachelle Babbar
*'87  5000CS Turbo 5spd 1.3-1.7 bar             <SBABBAR@IRIS.NYIT.EDU>
*Cockpit adjustable wastegate, AudiSport badge
*
*Disclaimer:"Any information contained herein is based purely on my own
*personal experience and may not necessarily reflect yours. Use caution as
*your results may vary from mine."
********************************************************************************
                                                                               



On Mon, 28 Sep 1998, Craig D. Niederst wrote:

> Steve,
> I've had 2 bad Blau experiences. The first involved fogs for my '92 100S.
> They said they has both the Euro and US spec lights on sale for the same
> price. I asked Jim what the difference was, and he said he compared the two,
> and they were exactly the same. He sent me a set of the Euro's, and they did
> not fit. I called and told Hanna so, and she said send them back. I asked if
> I'd be reimbursed for shipping (their mistake, not mine), and she said it
> wasn't their policy. I was then told the US spec lights were $10 more a
> piece than the Euro's, and that I'd have to pay shipping again. I was
> completely fed up by this point, and cancelled the order (at a loss of about
> $20 in shipping charges!). Second problem was with oil filters. Their web
> page said all Audi filters except the V8 were $3.99 if you buy 10. I call
> up, place my order, the person on the other end CONFIRMS the price of $3.99
> per filter for the 2.8 V6, and finish the order. I get a call from Jim about
> 2 hours later, and he says the V6 filters are $7.99 if you but 10 or more,
> not $3.99 like I said. He told me the person who took my order was new, and
> I confused her into believing the filters were $3.99, and the website was
> wrong. I again cancelled my order, and told Jim I was never going to order
> from Blau again. He didn't apologize, but just hung up. I've done with Blau.
> I use TPC or Import Parts Specialists for my parts now.
> 
> Craig
> '92 100S (75k)
> 
> 
>