Bad Blau Experience

["Scott Bristol" <scottbristol@hotmail.com>]

I also have worked in the retail industry for years. I have seen 
gauranteed next day delivery to the company owner take two days (almost 
got fired-but had shipping labels to prove otherwise). I agree with a 
previous response in that you will never be able to make everyone happy. 
Even computer integration will never work 100% (it is humans that 
program them).

I have worked with people that are gurus in their profession and they 
are always extremely busy. This makes for great difficulty in achieving 
outstanding customer service levels. As for Jim, he is always busy and I 
am sure he gets overwhelmed at times. The several times I have dealt 
with him he gave me complete attention without putting me on hold to 
answer someone elses questions. Although, I usually had to wait for a 
call back. However, I am sure being a business owner, he would rather 
answer the phone promptly when the call is on someone elses dime.

I guess my rule of thumb is to always own up to any mistakes I have made 
and try my best to rectify them. Remember, an Audi will always be a PITA 
for parts and service so try not to sweat the little things (almost 
everything is the little things).

I have yet to meet a business that tries to intentionally make mistakes 
and upset any customer. The question is whether the business learns from 
any mistakes and makes changes accordingly. Frankly, I am surprised at 
how few responses there has been in Blau's defense as I am undoubtably 
sure there are many loyal customers on the list.

Sincerely,
Scott

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