Re: Dealer dis-service award- Valley Motors

[Joe Fritz <"fritz-happ@erols.com"@erols.com>]

Steve Mills wrote:
> 
>         Once again, I've tried to use my local Audi dealer for something, and come
> away somewhere between disgusted and enraged.
> 
>         My wife's 95 Cabriolet had a new battery put in- despite repeated
> warnings, the monkey-lads removed all power from the car, and the Gamma
> radio locked. Since I bought the car used, I had no idea of the code for
> the radio, so.. (fear, dread, loathing..) off to the dealer- Valley Motors
> in Cockeysville, MD.
> 
>         They pull the radio, get the serial no., look up the code, try it _once_,
> screw up, and then tell my wife the radio's bad. "If you put in the wrong
> code too many times, they just lock up for good- We have exchange radios in
> stock, only cost you $130 for the radio and $33 for labor- should we go
> ahead and put one in?". This is after charging her $25 to screw up possibly
> the simplest possible Audi-specific activity known to man. Good news- she
> told them no, and I got the radio going first try.
> 
>         The most charitable assumption is that they're utterly incompetent- I'm
> leaning toward they'd rather sell an "exchange" radio, and wouldn't it be
> amazing if the "exchange" radio happened to have the same serial number as
> the original?
> 
>         I'm going to call and write all of the appropriate nitwits, but based on
> past experience, I'm pretty sure I'm wasting my time. What about a "hall of
> shame", "monkey-lad awards", or "top ten reasons dealers s*ck" on the new
> web site? I'd like to see this publicized as widely as possible- they
> deserve at least that.
       
 Steve,

I think from now on we (all the list members) should direct our
complaints to the new AoA boss (Hunt)with a copy to Dr.Piech!  Maybe
the  message is not getting through to the top.  Also, we could send a
copy to all of the motor rags too!  Just an idea.

Joe