Re: Dealer dis-service award- Valley Motors

[Kiwi <enzeder@home.com>]

While I admit there doesn't seem to be an excuse for what happened, I have
had generally good luck with Valley.  I've only ever dealt with the parts
and service depts, but I have yet to have a problem.  I don't use their
service dept too often, but I've never had to make a return trip.  I just
wish they had Saturday hours.
My parents on the other hand have tried the sales team on two seperate
occasions and were blown off (and turned off) both times.  The sad part is
they went to a Saab dealership, got fair treatment, and paid cash.
Valley's loss.  They're looking for another car, and would love an A4, but
won't even bother testdriving one from Valley.  Just thought I'd say my piece.
Arryn




At 08:46 AM 11/16/98 -0500, Steve Mills wrote:
>	Once again, I've tried to use my local Audi dealer for something, and come
>away somewhere between disgusted and enraged.
>
>	My wife's 95 Cabriolet had a new battery put in- despite repeated
>warnings, the monkey-lads removed all power from the car, and the Gamma
>radio locked. Since I bought the car used, I had no idea of the code for
>the radio, so.. (fear, dread, loathing..) off to the dealer- Valley Motors
>in Cockeysville, MD.
>
>	They pull the radio, get the serial no., look up the code, try it _once_,
>screw up, and then tell my wife the radio's bad. "If you put in the wrong
>code too many times, they just lock up for good- We have exchange radios in
>stock, only cost you $130 for the radio and $33 for labor- should we go
>ahead and put one in?". This is after charging her $25 to screw up possibly
>the simplest possible Audi-specific activity known to man. Good news- she
>told them no, and I got the radio going first try.
>
>	The most charitable assumption is that they're utterly incompetent- I'm
>leaning toward they'd rather sell an "exchange" radio, and wouldn't it be
>amazing if the "exchange" radio happened to have the same serial number as
>the original?
>
>	I'm going to call and write all of the appropriate nitwits, but based on
>past experience, I'm pretty sure I'm wasting my time. What about a "hall of
>shame", "monkey-lad awards", or "top ten reasons dealers s*ck" on the new
>web site? I'd like to see this publicized as widely as possible- they
>deserve at least that.
>
>	Steve
>	93 S4
>	95 Cabriolet
>
>