Re: N.C. Audi Mechanic/customer service

["Stephen Bigelow" <sbigelow@sprint.ca>]

Frankly, I wish more places did this. Without a hoist, and a parking garage
that is 24 floors and two elevators away (Oh damn, forgot a socket....grrr)
I'd love somebody to have a regular look-see around, and then let me decide
what I want done. As long as they are honest about what they find, it would
certainly keep me a little ahead of things....maybe even avoid an unpleasant
roadside event.

Now, I know tons of places have 35 point inspections and such....but they
are usually real "fishermen", if you know what I mean.

As usual, it comes down to good customer service, and sound business
practices: Keep the car on the road, and keep the customer happy and coming
back.

Stephen Bigelow
e-commerce/ Business Development
http://www.countdown9199.com/
IBO # 823967


>to diagnose and repair it properly.  One side-benefit is that they give
>free oil changes (including the proper OEM filter) as long as you are
>a loyal (ie., paying) customer- of course they use it as an opportunity
>to see what is wrong with your car and have you pay them to fix it,
>but they are generally right on the mark even then.