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FWD: Audi



One of my colleagues just sent this to me. Is she S.O.L. due to pilot error?  Would AoA step up to the plate if she complained enough? TIA.
Kerry
91 200q


From: Cindy I am now the unhappy owner of a new Audi. Yesterday I was informed that  I had hit something to fracture the oil pan... I am so sad and now short several hundred dollars for it is not covered by warranty.. The manager said this was not uncommon... I see this as a design flaw and/or I am not a very good driver. I suspect I went over an ice bank to do this; however, does this not seem to be a design flaw to you?? Thanks for  just listening. Cindy