Re: Really bad TT ownership experience

["Stephen Bigelow" <sbigelow@sprint.ca>]

-----Original Message-----
From: PlyBoyDoct@aol.com <PlyBoyDoct@aol.com>
>I suggest you give a call to the BBB.  I'm sure you will be surprise what
>kind of power they have.


>From http://www.bbb.org/about/faq.html

"I filed a complaint with the BBB. The company has not responded. Why can't
the BBB make a business satisfy my complaint?

When a BBB receives a complaint, we present the complaint to the business
and request its assistance in working out the problem with the unhappy
customer. Most companies are grateful for the opportunity to resolve
problems with their customers since it often means their patronage will be
preserved.
BBB members agree to respond to consumer complaints presented by the BBB,
and lose their membership if they do not. Most other companies, regardless
of whether they are BBB members, also cooperate with the BBB.

However, some companies do not want to work with the Bureau and/or their
customers to resolve complaints.Because the BBB is not a government or law
enforcement agency, the Bureau cannot force a reply from a company; nor can
it administer sanctions. However, a company's unwillingness to respond to
the BBB or a customer will be noted in the company's reliability report the
BBB provides to the public. The customer is free to pursue other
alternatives such as legal action."