Clutch replacement - ugly story

["Merlyn Plotz" <merlynp@tc-mankato.scm.tec.mn.us>]

The 86 4KCSQ started to make strange noises a few weeks ago. The 
problem was diagnosed as a bad throw-out bearing. As replacement is 
labour intensive (7.2 hrs flat rate), it seemed a good idea to do 
clutch and pressure plate at the same time. I've had a number of VW 
clutches replaced thru the years and have come to the conclusion that 
one should use Orig Equip, Sachs, or Luk. On that assumption, I 
ordered a Sachs Kit. When the replacement was made and the car was 
ready to roll - IT DIDN'T - slippage. All adjustments made - checked 
and re-checked, same problem. Parts distributor said bring it back - 
we will replace it. They did - different looking box, but same part 
number. In it goes - YEP! same problem. Mechanic is on the line with 
tech support - they say that it is the correct part - can't tell what 
is wrong. Mechanic feels that he has done the job correctly and has 
bad or wrong parts parts - proceeds to put original parts back in 
(Using a NAPA bearing - mic'ed out the same as Sachs). Clutch now 
works okay. To me it is obvious that one of the following occurred;
  1. The part was cross-referenced incorrectly
  2. The parts were mis-labeled
  3. The materials were defective
  4. MARS and VENUS were not in conjunction
You may well imagine what the labour bill is for this mess. What I am 
looking for is additional support for my re-imbursement claim. Has 
anyone BTDT? Does anyone have cross-ref info? If so - what does it 
say and when was it dated?
Help!

merlynp@tc-mankato.scm.tec.mn.us